SOLUDRIK Return & Refund Policy
We want you to be completely satisfied with your purchase. We do not accept voluntary returns for buyer's remorse or change of mind, except where required by applicable law.
How to Request a Return or Refund
Email soludrik@gmail.com with your order number and reason for your request. Our team will respond within 2–3 business days.
Conditions
- Refund requests must be submitted within 30 days of delivery.
- Refunds are issued to the original payment method.
- Return shipping costs are the responsibility of the customer unless the product was received damaged or incorrect.
Non-Refundable
- Orders returned after 30 days.
- Products that show clear signs of misuse.
Damaged, Defective or Incorrect Products
If your product arrives damaged, defective, or incorrect, please contact us promptly with your order number and photos. Eligible claims will receive a refund or replacement.
Order Cancellation
Please request cancellation immediately. Cancellation may not be possible once production begins, except where required by law.
Lost Packages
Please report lost packages promptly, preferably within 30 days after the estimated delivery date. We will investigate and provide an appropriate resolution.
Wrong Address / Reshipping
Additional shipping charges may apply when reshipment is required due to an incorrect address provided by the customer, subject to applicable law.
Processing Time
Once your return is approved, please allow 5–7 business days for the refund to appear on your statement.
For any questions, contact: soludrik@gmail.com
SOLUDRIK currently accepts orders and ships only within the United States. Returns and refunds are subject to our Return & Refund Policy and applicable U.S. consumer protection laws.